Workers’ Compensation

Workers’ Compensation Medical Section

When an employee is injured on the job, the Medical Section serves as an intermediary to help adjudicate disputes over medical decisions and payments.

Ombudsman Review

Code of Alabama, 1975, §25-5-77(i), provides that “Any party, including a health care provider, is entitled to review by an ombudsman of medical services that are provided or for which authorization of payment is sought…” To initiate this process the party may contact the Workers’ Compensation Division, Medical Section at 1-800-528-5166. A member of this section may discuss the dispute with you and perhaps resolve concerns over the phone. However, the majority of the disputes will require written communications between the Division and the involved parties. The following documentation may be required for processing of any dispute:

  1. The name, address, and phone numbers of the parties involved in the dispute;
  2. A written narrative of the dispute;
  3. Copies of all medical bills (claim forms) and supporting documentation; and/or
  4. Documentation of oral communications and copies of written communications between parties.

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