Unemployment Compensation

FAQ

The following questions and answers provide a combination of general information and some technical information. This information should only be considered as a starting point due to the complexity of individual situations.

Frequently Asked Questions about

Visit our website here or call 1-866-234-5382 (select option 2).

Visit our website here or telephone: Montgomery local area (334) 954-4094; Birmingham local area 205-458-2282; or other areas 800-752-7389.

Call 800-361-4524 after 5pm Sunday through Thursday to schedule a callback for the next day. If you are unable to secure an appointment on one day, please try again on the next day after 5pm. You are only allowed one scheduled callback appointment per week.

Visit our website at Report Fraud or call 1-855-234-2856.

Visit our website at Report Fraud or call 1-800-392-8019.

Check Claims and Benefits FAQ's first, and if you don't find the answer, check UC General Inquiry.

To contact Card Services directly, please call 1-833-888-2779.

Please email UCOverpayments@labor.alabama.gov or call (334) 956-4000.

Please call (334) 956-7308.

Please email Partials@labor.alabama.gov or call (334) 956-7481.

Please call (334) 954-3502.

Please email DisclosureUnit.Labor@labor.alabama.gov or call (334) 954-4076.

You should receive a Form 1099-G, Certain Government Payments, showing the amount of unemployment compensation paid to you during the year in Box 1, and any federal income tax withheld in Box 4. For more information on unemployment, see Unemployment Benefits in Publication 525. If you have specific questions about the 1099-G you received, or a missing 1099-G, please email Treasurer@workforce.alabama.gov or call (334) 956-5874.

Please email Treasurer@labor.alabama.gov or call (334) 956-5870.

Visit our website at Hearing and Appeals Section of the Contact Page.

Please email status@labor.alabama.gov or call (334) 954-4730.

Please email AuditCashiering.LABOR@labor.alabama.gov or call (334) 954-4723.

Please email experiencerating@labor.alabama.gov or call (334) 954-4741.

Please email AuditCashiering.LABOR@labor.alabama.gov or call (334) 954-4701.

Unemployment Compensation

FAQ

How do I file a new unemployment claim or re-open an existing claim?

How do I file a weekly claim certification?

Who do I contact if I have a specific question or problem with my claim?

Who do I contact to report unemployment tax fraud (being paid cash or receiving a 1099)?

Who do I contact to report benefit unemployment fraud?

How do I find general information or frequently asked questions on unemployment compensation?

What if I have questions about my Debit Card?

What if I have questions about an unemployment compensation overpayment?

What if I have questions about Trade Readjustment Allowance (TRA) or Trade Adjustment Assistance (TAA) training programs?

What if I have questions about an employer filed partial unemployment claim?

How do I request UC-related posters or Employer Handbooks?

How do I request copies of lost documents or past work history?

What if I have questions concerning 1099-G forms?

What if I have questions concerning direct deposit of unemployment compensation benefits?

How do I find information regarding unemployment compensation appeals?

Who do I contact if I am an employer and have questions concerning Employer Tax Account numbers?

Who do I contact if I am an employer and have questions concerning Delinquent notices, liens, or garnishments?

Who do I contact if I am an employer and have questions concerning Experience Rating, Benefit Charging, Power of Attorneys (POA), or Tax Rate Notices?

Who do I contact if I am an employer and have questions concerning Quarterly Reports, including copies of past reports?

How do I contact if I am an employer and have questions concerning re-certifications of taxable wages or proof of payment (940C)?